Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you purchase tickets or attend our events. By purchasing a ticket or attending our events, you agree to the practices outlined below.
1. Information We Collect
When you purchase a ticket or register for an event, we may collect your full name, email address, payment details (processed securely via third-party providers), demographic information you choose to provide, and any other information reasonably necessary for ticketing, marketing, or event operations.
2. How We Use Your Information
Your information may be used to process and confirm your ticket purchase, communicate important event details such as schedules, changes, or venue information, provide customer service and support, improve future events, marketing, and customer experience, and send you offers, promotions, or updates about upcoming events.
3. Data Capture
Guests purchasing a ticket to this event understand that their data will be used by involved parties to contact them about this event and future events. This may include communication from event organisers, promoters, sponsors, or affiliated partners. You may unsubscribe from promotional communications at any time.
4. Data Sharing
We may share limited personal information with ticketing platforms and payment processors for transaction purposes, event venues, promoters, and co-organisers for event management and communication, and marketing service providers for emails, advertising, or analytics. We will never sell your personal data to unrelated third parties.
5. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data may be stored on secure servers located in Australia or overseas.
6. Cookies & Online Tracking
If you interact with our website or online ads, we may use cookies, pixels, or similar technologies to track browsing behaviour and improve advertising relevance.
7. Your Rights
You have the right to access the personal information we hold about you, request correction of any inaccuracies, opt out of marketing communications at any time, and request deletion of your personal information subject to legal or contractual obligations.
8. Third-Party Links
Our websites, social media pages, or ticketing platforms may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or event operations. Any updates will be published on our website or ticketing platform.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Mudcrab Music
Email: info@mudcrabmusic.com.au
